What's the cancellation policy?

You can cancel for any reason — you receive a travel credit rather than cash back, because the member's points are already committed to your stay. How much depends on how early you tell us: 75% from 60 days to 11 months before check-in, 50% from 32 to 59 days before check-in, 25% from 5 to 31 days before check-in, and no credit within 4 days of check-in.

Credits are issued within 72 hours and are valid for 2 years. Cancellations must be requested by email. See the full Cancellation Policy for the timetable and exclusions, or add travel insurance if you want cash-back cover.